Returns / Exchanges
- Goods may be returned for exchange, with prior authorization, within 10 days of receipt of delivery.
- To receive the appropriate authorization, please call or e-mail Canadian Arctic Producers to receive a Return Merchandise Approval number (RMA).
PHONE: (905) 675-3375
TOLL FREE: (888) 468-4827
- Unauthorized returns, or returns not identified by an RMA number, cannot be accepted and will be returned via COLLECT freight.
- Returned goods must be in resalable condition and repackaged appropriately to avoid damages in transit.
- Goods being returned are to be shipped via PREPAID freight.
- When returning merchandise, please include the following supporting documentation:
- Proof of Purchase (original invoice or packing slip)
- All original Canadian Arctic Producers tags & labels (e.g. price tag, etc.)
- Notation indicating the RMA number
- The full purchase price of goods, authorized for return, will be credited to your account.